Privacy policy

Last updated: October 3, 2026

This Privacy Policy describes how Sim Solutions Inc. ("we", "us", or "our"), which operates the Team Cement brand and the website teamcement.com (the "Site"), collects, uses, and discloses your personal information when you visit or use our services, make a purchase, or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a client, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

What Personal Information We Collect

Information You Provide Directly

  • Contact details including your name, address, phone number, and email
  • Order information including billing address, shipping address, payment confirmation, email address, and phone number
  • Account information including your username and password
  • Shopping information including items you view, add to your cart, or add to a wishlist
  • Client intake and coaching information, described in more detail under "Health and Wellness Information" below
  • Customer support information, including anything you choose to include in communications with us

Some features require you to provide certain information. You may decline, but doing so may prevent you from using those features.

Information We Collect Automatically

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection information, your IP address, and other information about how you interact with the Services.

We also record whether you open our emails and click their links. If you are on our email list, Klaviyo, our email provider, also records when you visit our Site, and its newsletter signup form may appear while you browse. Our forms may use Google reCAPTCHA to tell people apart from spam bots.

Information We Obtain from Third Parties

We may obtain information about you from vendors and service providers who collect information on our behalf, including the companies that host our online store and our coaching checkout, and our payment processor.

Any information we obtain from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, or for any third party's own policies or practices.

Health and Wellness Information

Our coaching services may involve collecting information about your health and physical condition. Depending on the program and what you choose to share, this can include:

  • Body measurements, weight, and progress photographs
  • Training history, performance data, and injury history
  • Nutrition history and dietary information
  • Sleep and recovery information
  • Digestive and gut health information
  • Bloodwork and laboratory results you choose to send us
  • Hormone related information
  • Medications and supplements you are taking

You provide this voluntarily so that we can build and adjust your coaching program. You may decline to provide any of it, though doing so limits how specifically we can tailor your coaching.

We use this information only to deliver coaching services to you. We do not use it for advertising or ad targeting. We do not sell it. We do not disclose it to third parties except to service providers acting on our behalf to deliver the Services, and only to the extent necessary for that purpose.

Sim Solutions Inc. is not a licensed medical or healthcare provider, and this information does not constitute medical records. Our coaching is not a substitute for care from a qualified healthcare professional. Please see our Terms of Service.

How Payments Are Processed

We operate two separate checkout paths.

Merchandise and supplements check out on teamcement.com using our online store checkout, provided by Shopify. Shopify and our payment processor handle your card details.

Coaching programs and services are completed on a hosted checkout page at link.teamcement.com. That page is operated on our behalf by a third party provider, and payments are processed by a third party payment processor. Sim Solutions Inc. does not receive or store your full card number at any point.

Financing. Financing options may be offered at the coaching checkout through third party financing providers. If you choose financing, you are entering a separate credit agreement directly with that provider. Approval, interest, fees, repayment schedule, and collection are governed entirely by that provider's own terms and privacy policy, not by ours. Any monthly payment amounts shown on our website are estimates provided for illustration and are not an offer of credit. We receive confirmation that payment was completed. We do not receive your credit application, your credit score, or the underwriting decision behind it.

How We Use Your Personal Information

Providing products and services. To perform our contract with you, including processing payments, fulfilling orders, delivering coaching, sending notices about your account, purchases, returns, or exchanges, managing your account, arranging shipping, and enabling you to post reviews.

Marketing and communications. We use your contact information to send you messages about our programs and offerings. This includes our email newsletter, notices about program availability and pricing, reminders when a coaching block is approaching its end date, and offers to return if a program has lapsed.

You can opt out of marketing email at any time using the unsubscribe link in any message. You can opt out of marketing SMS by replying STOP. Opting out of marketing does not stop transactional messages about an active program, such as scheduling, check ins, or payment confirmations.

Measuring our newsletter. When you buy a coaching program, our systems send Klaviyo your email address with the product, amount and order number, and look up how many of our newsletters you received, opened and clicked in the 30 days before you bought. We use this to see which newsletters lead to sign ups. Newsletter totals, such as open rates and our subscriber count, are copied to a spreadsheet in our Google Workspace account.

We do not sell your personal information. We do not share it with third parties for their own independent marketing purposes.

Security and fraud prevention. To detect, investigate, or act on possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe. If you believe your account has been compromised, contact us immediately.

Communicating with you. To provide customer support and improve our Services.

SMS Messaging

Text messages are optional. If you check a text consent box on one of our forms, you agree that Team Cement may text the mobile number you entered, including texts sent by an automated system. Each form has two boxes. One covers messages about your account, orders and the services you signed up for. The other covers check-ins on how your experience is going, review requests, and occasional news about programs and offers. Checking a box is not a condition of any purchase. Texts come from (407) 214-4745. Message frequency varies. Message and data rates may apply.

Opt in. You opt in by checking a text consent box on one of our forms, or by texting a keyword to our number. Giving us your phone number to pay, book or sign up does not by itself sign you up for review or marketing texts.

Opt out. Reply STOP to any message at any time. You will receive a confirmation that you have been unsubscribed. Reply HELP for support, or contact us at info@teamcement.com.

Data collected. We collect your phone number, message content, delivery reports, and interaction data such as STOP or HELP replies. This is used to deliver and manage your SMS preferences.

Delivery providers. We use compliant third party messaging providers to deliver SMS. These providers comply with carrier rules and industry standards regarding privacy, security, and consent verification.

No sale of opt in data. We do not sell or share your text messaging opt in data or consent with third parties for marketing purposes.

Coaching Conversations, Calls and Videos

Your coach may talk with you by email, by text, on WhatsApp if you both choose it, and on video calls through Google Meet or Zoom. Protocol reviews are recorded and shared with you as private Loom videos. WhatsApp is operated by Meta, Loom by Atlassian, Google Meet by Google and Zoom by Zoom Communications. Anything you share in those apps, including health information, is also handled under that company’s own privacy policy.

We ask for your permission before we post your photos, results or story publicly, including before and after photos.

Cookies

Like many websites, we use cookies. For information about cookies related to powering our store with Shopify, see https://www.shopify.com/legal/cookies

We use cookies to operate and improve the Site and Services, to run analytics, and to better understand user interaction. Klaviyo, our email provider, sets a cookie that recognizes the browser of someone on our email list when they return. We may permit third parties and service providers to use cookies on our Site.

Most browsers accept cookies by default. You can set your browser to remove or reject cookies through your browser controls. Blocking cookies can negatively affect your experience and may cause some features to work incorrectly.

Our Site uses cookies to track items placed in your shopping cart, including when a cart is abandoned, and this information is used to determine when to send cart reminder messages. This excludes text messaging opt in data and consent, which is not shared with any third party.

Service Providers We Use

Each of the following receives only the information needed to perform its function.

  • Online store and merchandise checkout: Shopify, including Shop Pay
  • Coaching checkout, client records, forms, scheduling, email and text messages, and review requests: HighLevel, Inc. (GoHighLevel), at link.teamcement.com
  • Payment processing for coaching: Stripe
  • Financing, where offered: Klarna, Affirm, Afterpay and Zip
  • Email newsletter, signup forms, email open and click tracking, site visit tracking for people on our email list, and measuring which newsletters lead to sales: Klaviyo
  • Automation server: n8n, run on our own server hosted by Render in Oregon, United States
  • Nightly backups of our automation data, and newsletter reports: our own Google Workspace account (Google Drive and Google Sheets)
  • Internal notices to our team, including a new sale notice that shows the buyer’s email address, product, amount, and how many of our newsletters they opened and clicked in the last 30 days: Telegram
  • AI models for newsletter preparation: OpenRouter, which routes requests to AI model providers (see "Artificial Intelligence")
  • Engineering assistance to our technology consultant: Anthropic (see "Artificial Intelligence")
  • Coaching conversations, where you choose: WhatsApp (Meta)
  • Recorded protocol reviews: Loom (Atlassian)
  • Video calls: Google Meet and Zoom
  • Website analytics and spam protection: Google Analytics, Google Search Console and Google reCAPTCHA

Our automated workflows run on an n8n server that Sim Solutions Inc. owns, hosted by Render. They deliver service messages, send renewal reminders before a coaching block ends, keep client records in sync between our systems, record which newsletters lead to purchases, confirm payments, and back up their own data each night to our Google Workspace account. To do this they keep client names, email addresses, phone numbers, purchases, amounts and program dates. Cyber Realm, our technology consultant, designs and maintains these workflows and has administrative access to the server for that purpose.

Artificial Intelligence

We use AI in two limited ways.

Newsletter preparation. Our newsletter tools use AI models, reached through OpenRouter, to format and help prepare newsletter content from text our team writes. The models receive that text and overall campaign numbers, such as how many people opened an email. No client records are sent to them, and customer email addresses, phone numbers and first names are removed in code before any past newsletter text reaches a model. Our OpenRouter account is set to zero data retention, with model training and prompt sharing turned off. Every newsletter is written or approved by our team before it is sent.

Building and fixing our systems. Cyber Realm, our technology consultant, uses Anthropic’s Claude as an engineering assistant when it builds and repairs our automations. During that work it may see client records that appear in workflow data, such as names, email addresses and purchases. Anthropic’s commercial terms do not allow that data to be used to train its models.

How We Disclose Personal Information

We may disclose your personal information:

  • To the service providers listed above, who perform services on our behalf
  • To business and marketing partners, including Shopify, who will use your information in accordance with their own privacy notices
  • When you direct, request, or consent to disclosure to a third party
  • In connection with a business transaction such as a merger or bankruptcy
  • To comply with legal obligations, respond to subpoenas or similar requests, enforce our terms, or protect our rights and the rights of our users

In the past 12 months we have disclosed the following categories of personal information for the purposes described above:

  • Identifiers such as contact details, order and account information, to service providers and business and marketing partners
  • Commercial information such as order, shopping, and support information, to service providers and business and marketing partners
  • Internet or network activity such as Usage Data, to service providers and analytics providers
  • Health and wellness information provided during coaching, only to service providers acting on our behalf to deliver coaching

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content

The Services may enable you to post reviews and other user generated content. If you submit content to a public area of the Services, it will be public and accessible by anyone. We do not control who will access information you choose to make available to others.

Third Party Websites and Links

Our Site provides links to websites operated by third parties, including our coaching checkout at link.teamcement.com and any financing providers. If you follow links to sites we do not control, review their privacy and security policies. We are not responsible for the privacy or security of those sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. Our Services require users to be at least 18 years old. If you are the parent or guardian of a child who has provided us with personal information, contact us using the details below to request deletion.

As of the effective date of this policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age.

Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure while in transit. We recommend you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may apply only in certain circumstances.

  • Access or Know. Request access to the personal information we hold about you.
  • Delete. Request that we delete personal information we maintain about you.
  • Correct. Request that we correct inaccurate information.
  • Portability. Request a copy of your information, or that we transfer it to a third party.
  • Restrict processing. Ask us to stop or restrict processing.
  • Withdraw consent where we rely on consent.
  • Appeal our decision if we decline a request.
  • Manage communication preferences. Opt out of promotional email using the unsubscribe link, or SMS by replying STOP.

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity before responding. You may designate an authorized agent to make requests on your behalf, subject to proof of authorization.

Complaints

If you have complaints about how we process your personal information, contact us below. If you are not satisfied with our response, depending on where you live you may have the right to appeal, or to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country you live in, including in the United States. Your information is also processed by staff and third party service providers in these countries.

If we transfer your personal information out of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country determined to provide an adequate level of protection.

Contact

Sim Solutions Inc.
Email: info@teamcement.com