Terms of service
Last updated: October 3, 2026
Welcome to teamcement.com. By accessing or using our website, services, or products, you agree to comply with and be bound by these Terms of Service. Please read them carefully. If you do not agree, you must not use our services.
1. Definitions
"Company" refers to Sim Solutions Inc., a Florida corporation, which operates the Team Cement brand and the website teamcement.com.
"Client" refers to any individual purchasing or using our services or products.
"Services" includes all coaching, nutritional guidance, digital products, courses, and other offerings provided by the Company.
2. Scope of Services
We provide:
- Personalized coaching, fitness programs, and nutritional plans tailored to individual needs
- Digital resources including e-books, meal plans, and training guides
- Consultation services
- Access to webinars, workshops, and community forums
3. Eligibility
Clients must:
- Be at least 18 years old
- Provide accurate and complete information during signup
- Acknowledge that all recommendations are educational and are not a substitute for professional medical advice
4. Disclaimer of Medical Advice
All services and content are for informational and educational purposes only. Sim Solutions Inc. is not a licensed medical or healthcare provider. Always consult your physician or a qualified healthcare provider before starting any program.
Results are not guaranteed and vary based on effort, adherence, and individual factors.
5. Refunds
All sales are final. No refunds will be provided for any reason. This applies to:
- Coaching programs, whether sessions are attended or missed
- Digital products, which are deemed delivered upon purchase
- Subscription or membership services
Exceptions will only be made where required by applicable law.
If you purchased using third party financing, this section governs your relationship with us. Your obligations to the financing provider are governed by your separate agreement with that provider and are unaffected by this section.
6. Payment Terms
6.1 Two checkout paths. Merchandise purchases are completed on teamcement.com through our online store checkout. Coaching programs and services are completed on our hosted checkout at link.teamcement.com, which is operated on our behalf by a third party provider. Payments are processed by a third party payment processor.
6.2 Currency and pricing. All prices are stated in US dollars. Coaching prices listed on the Site include any stated transaction fee unless the specific package notes otherwise.
6.3 Financing. Financing may be available at the coaching checkout through third party financing providers. Financing is a credit agreement between you and that provider. Sim Solutions Inc. is not the lender, does not make the approval decision, does not set the rate or repayment schedule, and is not a party to that agreement.
Any monthly payment figures shown on our website are estimates provided for illustration and are not an offer of credit. Your actual terms are determined by the provider at the time of application, based on their underwriting.
6.4 Non payment. Failure to complete payment on a financed plan is handled by the financing provider under your agreement with them. We reserve the right to suspend coaching services if payment for the program is reversed, charged back, or not received.
6.5 Chargebacks. Initiating a chargeback or payment dispute on a delivered service may result in immediate termination of coaching without refund, in addition to any other remedy available to us.
7. Program Start Dates
Coaching programs do not necessarily begin on the date of purchase. To manage onboarding capacity, new client start dates may be scheduled for a future date, which is disclosed on the program page at the time of purchase.
Your program term is measured from your program start date, not your purchase date. A three month program purchased in July with an August start date runs three months from that August start date.
By completing checkout you acknowledge the start date disclosed on the program page at the time of your purchase.
8. Client Responsibilities
Clients agree to:
- Actively participate in coaching programs
- Follow instructions and guidelines provided by the Company
- Not redistribute or resell any intellectual property
9. Intellectual Property
All materials provided by Sim Solutions Inc. are protected by copyright and other intellectual property laws. Unauthorized use or distribution is prohibited.
10. Limitation of Liability
To the fullest extent permitted by law, Sim Solutions Inc. is not liable for indirect, incidental, or consequential damages. Clients assume full responsibility for implementing any recommendations.
11. Privacy
Personal information is governed by our Privacy Policy. By using our services, you consent to data collection and usage as outlined there.
12. Cancellation and Rescheduling
Coaching sessions may be rescheduled with at least 48 hours notice. Missed sessions without notice are forfeited.
13. Termination of Services
We may terminate services at our discretion, including for violations of these Terms or misuse of services.
14. Governing Law
These Terms are governed by the laws of the State of Florida. Disputes will be resolved in the courts of Florida.
15. Modifications to Terms
We may update these Terms at any time. Continued use of our services constitutes acceptance of updated terms.
16. Text Message Consent
Text messages are optional. If you check a text consent box on one of our forms, you agree that Team Cement may text the mobile number you entered, including texts sent by an automated system. One box covers messages about your account, orders and the services you signed up for. The other covers check-ins on how your experience is going, review requests, and occasional news about programs and offers. You do not need to check either box to buy anything. Texts come from (407) 214-4745. Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. Reply HELP for support. We do not guarantee message delivery due to carrier or device issues. Our Privacy Policy explains how we handle your number.
17. Messaging and Communication Policy
This section applies to clients in our coaching programs, including The Operator and The Cement Line. It does not apply to Mentorship Coaching Calls or À La Carte Loom Reviews.
Clients may message Monday through Friday, 9 AM to 5 PM Central. Clients may submit up to 3 questions per day. Response times are typically within 48 business hours.
Messaging support is not for emergencies. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
International clients. SMS is available only to clients with US phone numbers. For international clients, all communication takes place through email at info@teamcement.com and through your coach's email.
18. Weekly Call Duration and Time Respect Policy
Applies only to the service titled "1:1 Coaching With Weekly Calls."
By purchasing this specific coaching package, the Client acknowledges and agrees:
Duration limit. Each scheduled weekly coaching call is limited to a maximum of 15 minutes. This limit is strict and applies to every call.
Time boundaries. The Client agrees not to misuse, overextend, or attempt to extend the allotted 15 minutes. Calls end promptly at or before the 15 minute mark.
Preparation. Clients must arrive prepared, on time, and ready to discuss their highest priority items. Topics not covered due to time limits may be addressed in messaging, subject to daily limits, or during the next scheduled call.
Failure to respect limits. Repeated attempts to exceed the 15 minute limit may result in session termination, temporary suspension of services, or permanent termination of the coaching agreement without refund.
No roll over. Unused call time does not roll over. Additional time beyond 15 minutes is not included in this package.
19. Automated Systems and AI
We use automated systems to send service messages, reminders before your coaching block ends, and payment confirmations. We use AI tools to help format and prepare our email newsletter, and our technology consultant uses an AI engineering assistant to build and maintain these systems. Our Privacy Policy, under "Artificial Intelligence", explains what these tools can see.
20. Contact
Sim Solutions Inc.
Email: info@teamcement.com
Acknowledgment
By using our website or purchasing any of our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.